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Frequently Asked Questions (FAQ)

Welcome to Omumsie - Where Little Ones and Moms Are Our Priority!

At Omumsie, we strive for excellence in everything we do! We are dedicated to providing the best care for our little customers while ensuring mothers' satisfaction. If you have any questions about our brand or products, we've compiled some frequently asked questions for your convenience. Feel free to explore and reach out to us today.

Discovering the Meaning Behind "Omumsie"

The name "Omumsie" combines the words "Organic" and "Mumsie." We take pride in our old-fashioned approach, as "Mumsie" refers to a term used in old English to describe an old-fashioned mother. Our products are designed with future generations in mind, emphasizing traditional values and herbal practices. Just like our great grandmothers, we believe in harnessing the power of natural ingredients. Join us on this journey to become the benchmark for:

Integrity First: We uphold our promises without any hidden clauses, ensuring transparency and trust in all our dealings with you and your little ones.

Simplicity Rules: Instead of using complex scientific jargon and generic brand phrases, we believe in complete transparency. We empower you to make informed decisions for yourself and your precious baby.

Expert Guidance: We collaborate unwaveringly with leading doctors, researchers, and specialists in their respective fields. Our commitment to expertise is unwavering.

Safety Above All: Our starting point is adhering to the highest safety standards. We continuously improve our products and processes by incorporating the latest scientific evidence.

Obsessed with Details: From formulation and product development to packaging and design, we meticulously attend to every aspect. Because you deserve nothing but the best, we refuse to settle for anything less.

Unveiling Organic Ingredients

Organic ingredients are a key focus in our baby skincare range. They are grown without synthetic pesticides, herbicides, and fertilizers, which could potentially harm your baby's delicate skin. Our organic products also avoid artificial colors, fragrances, and harsh chemicals that may cause irritation or allergic reactions. By choosing organic baby skincare, you can provide a more natural and gentle approach to caring for your little one's skin. Join the Omumsie family today!

Discover the Omumsie Family

Omumsie is a brand created for moms like you. Our vision is to build a community of moms who prioritize safety, quality, and the development of exceptional products for our families. We offer products that moms can confidently and fearlessly use. We invite you to join our mission and become part of the Omumsie family.

The Omumsie Products: Safety and Quality Assured

Are Omumsie products safe for breastfeeding mothers? Yes, all our products are safe for breastfeeding moms. However, we recommend avoiding application to the nipple area, where the baby feeds.

Do your products contain parabens, sulfates, mineral oil, SLS/SLES, PEGs, or any harmful chemicals or toxins? No, we prioritize safety by ensuring that all our products meet the highest global safety standards. Each ingredient undergoes testing against leading toxic-free databases to ensure they are free from potentially harmful chemicals. We thoroughly check and validate each ingredient before incorporating it into our products.

What is the shelf life of Omumsie products? Rest assured that our products undergo vigorous testing under various weather conditions ranging from 0 degrees to 60 degrees Celsius. As a result, our products can be safely used for up to two years from the manufacturing date. However, we recommend consuming them within 6-9 months of opening for optimal freshness and effectiveness.

Are Omumsie products truly safe and effective? What sets them apart? Absolutely! At Omumsie, we are committed to using only the finest natural ingredients. Our dedicated team of experts invests significant amount of time and effort scrutinizing each ingredient for both its effectiveness and safety. We prioritize your well-being and ensure that any ingredient with even the slightest doubt or potential side effects is avoided. Our attention to detail sets a new industry standard, and we continuously strive to exceed expectations. Your feedback is invaluable to us as we continuously improve our products and procedures. We genuinely value your thoughts.

Do you test your products on animals? No, we are proud to say that our products are never tested on animals. Instead, we conduct extensive testing at leading research labs to ensure optimal safety for you and your little ones.

Understanding pH and Omumsie Products

What is pH, and why is it important for Omumsie products? pH refers to the natural level of acidity or alkalinity of your skin. At Omumsie, we understand the significance of maintaining the right pH balance. That's why all our Omumsie products are carefully formulated to be pH balanced. This ensures that our products deliver the best results for your skin, leaving it feeling soft, supple, and moisturized. We prioritize enhancing your overall skincare experience.

Exclusive Brands within the Omumsie Family

Which brands are part of the Omumsie family? Within the Omumsie family, we exclusively develop and distribute our own line of products. This approach allows us to maintain a strong emphasis on quality, product innovation, health and safety, and affordability. By focusing solely on our brand, we ensure that every product carrying the Omumsie name meets our rigorous standards, providing exceptional satisfaction to our valued customers.

Are Omumsie products exclusive to your brand? Yes, all our products have been exclusively created by our team of experts for Omumsie. We are proud to offer you a unique and carefully crafted range of products.

The Importance of the Trial Kit

Do I really need the Trial Kit? Absolutely! The Omumsie Travel Pack serves as a perfect Trial Kit, providing you with an easy way to experience our products. We believe in the quality and effectiveness of our range, and the Trial Kit allows you to personally witness the benefits and make an informed decision.

Fragrances and Allergies

Do you incorporate synthetic fragrances into your products? No, we do not use any synthetic fragrances in our products. Instead, we rely on essential oils to provide natural fragrances. It's important to note that, unlike regular products on the market, the scent of our products may develop a slightly different aroma over time. This is perfectly normal and indicative of the purity of our ingredients.

Can your products potentially cause allergies? While all our products undergo thorough dermatological testing to ensure safety and minimize the risk of irritation, it's essential to recognize that everyone's skin is unique. We highly recommend conducting a patch test on a small area of your arm before using the product to check for any signs of irritation. This precautionary step will help determine if the product is suitable for your individual skin type and minimize the risk of potential allergies.

My Account: Your Personalized Space

I've received my products. What's next? We are thrilled that you have received your Omumsie products, and we warmly welcome you to the Omumsie family. Your satisfaction and feedback hold great significance for us. We sincerely hope you enjoy using our products, and we would be delighted to hear your thoughts. Please feel free to reach out to us at info@omumsie.com with your valuable feedback.

What is My Account? Once you become a valued member of the Omumsie family, we provide you with a personalized Account page. This account allows you to conveniently access and update your user information, connect your social media channels, and keep track of your orders and past purchases. It's your dedicated space to manage your Omumsie experience.

How can I update my shipping address and preferences? Updating your shipping address and preferences is easy. Once you become a member, we create a personalized Account page for you. Simply log into your account at Omumsie to access it. On your Account page, you will find the option to update all the personal information stored in our system, including your shipping address and preferences. If you need any assistance, our Customer Care team is always ready to help. Feel free to reach out to us, and our dedicated executives will be more than happy to assist you with the necessary updates.

Unsubscribing from Omumsie's Marketing Newsletters

How can I unsubscribe from Omumsie's marketing newsletters? While we value staying connected with you and ensuring that you are the first to hear about our promotions and discounts, we understand that it can sometimes become overwhelming. If you wish to unsubscribe from our marketing newsletters, you have a couple of options.

You can visit your account preferences at any time and choose to unsubscribe from the newsletters. Alternatively, if you receive a newsletter from us, simply click on the "unsubscribe" link provided within the newsletter. This will immediately redirect you to your newsletter settings, where you can opt-out from receiving further communications.

We respect your preferences and will promptly update your newsletter settings accordingly.

Shipping: Getting Your Products to You

How do orders ship? For shipping our products, we primarily work with reliable carriers such as Bluedart and Shiprocket. They ensure safe and timely delivery of your orders.

What are the shipping costs? For purchases under Rs. 435, there is a shipping charge of Rs. 72. If your shipping address is within India, the shipping and handling fee is Rs. 72. However, shipping is FREE for orders over Rs. 435 in India. For international orders, shipping and handling rates may vary. To know the final shipping costs, please enter your address details while placing an order.

Do you ship to my country? We are continually expanding our list of countries where we deliver our products. To confirm if we ship to your location, simply add a product to your cart and proceed to enter your address details. This will enable us to determine the availability of shipping options for your specific location.

Tracking Your Order

How can I track my order? Once your order is confirmed, you can easily track its status. Visit our website and navigate to the order tracking page. Enter the necessary details, and you will receive real-time updates on the whereabouts of your shipment. You will also receive a notification email with a tracking number after your order has been shipped. This way, you can check on your shipping status and know when to expect your order. Our standard delivery time is 4-5 days within metros in India and 7-8 days outside metros in India.

What if I haven't received my product yet? We apologize for any delay in delivering your product. While we strive to ensure timely delivery, there may be instances where we fall short of meeting the expected deadline. If you haven't received your order within the expected timeframe, please contact our Support team. We will prioritize your request and make every effort to expedite your order as quickly as possible. Your satisfaction is important to us, and we appreciate your patience and cooperation.

Secure Payment Options

What types of payment do you accept? We accept all major credit cards, debit cards, net banking (within India), and wallets. You can choose the payment option that is most convenient for you during the checkout process.

Returns and Exchanges

How do returns and exchanges work? To ensure your satisfaction, we always pack our products with love and take extreme care to ensure they are safe and unused when they reach you. As a result, we do not allow any returns or exchanges unless there is a manufacturing defect or an issue with the product. However, if you receive a damaged or defective item, please reach out to our Customer Care team immediately. We will gladly assist you and provide a suitable solution.

Cancellation of Orders

Can I cancel my order? Yes, you can cancel your order if the product has not been shipped yet. Simply contact us via WhatsApp at 09811141684 and inform us about your cancellation request. We will promptly process your cancellation and assist you accordingly.

Retail Partnerships

Is it possible to retail your products in my store? We appreciate your interest in featuring our products in your store. We value your support and would be glad to explore potential opportunities with you. If you have inquiries or proposals regarding retail partnerships, please feel free to contact us at info@omumsie.com. We look forward to discussing how we can collaborate and bring our products to your store.